Privacy Policy

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Upwards Start C.I.C. ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a referral, register for an event, donate, or engage with our services.

By using our website, you agree to the practices described in this Privacy Policy.

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Who We Are

Upwards Start C.I.C. is a Community Interest Company dedicated to supporting young people through confidence-building, wellbeing and personal development programmes.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details on our Contact page.

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Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number

• Postal address (where applicable)

• Organisation or school name

• Information submitted through our Contact Form

• Information submitted through our Referral Form

• Event registrations

• Donation information (excluding payment card details)

• Website usage information through cookies and analytics

• Any information you choose to provide to us voluntarily

Where appropriate and with suitable safeguards, referrals may include information relating to a young person's wellbeing or support needs.

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How We Collect Information

We collect information when you:

• Visit our website

• Complete a contact or referral form

• Register for an event

• Subscribe to updates

• Contact us by email or telephone

• Make a donation

• Interact with our website through cookies

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How We Use Your Information

We use your information to:

• Respond to enquiries

• Process referrals

• Deliver our programmes and services

• Communicate about events and activities

• Improve our website

• Meet our legal obligations

• Monitor and evaluate our services

• Send updates where you have chosen to receive them

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We only collect information that is necessary for these purposes.

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Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers who help us operate our website or deliver our services. These organisations are required to keep your information secure and only use it for agreed purposes.

We may also disclose information where required by law or where safeguarding responsibilities make this necessary.

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Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

Although no website can guarantee complete security, we work to ensure your information is handled safely and responsibly.

 

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

You can control or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

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Children's Privacy

Our services support young people; however, our website is intended for parents, carers, schools, professionals and supporters.

Where personal information relating to a child or young person is collected through a referral, it will be processed in accordance with UK data protection law and only where there is an appropriate lawful basis.

 

Your Rights

Under UK data protection legislation you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict or object to processing

• Withdraw consent where consent is relied upon

• Request a copy of your personal information

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To exercise any of these rights, please contact us.

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Data Retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal and regulatory requirements.

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Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised date.

 

Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact Upwards Start C.I.C. using the information provided on our Contact page.

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If you are unhappy with how your personal information has been handled, you also have the right to complain to the Information Commissioner's Office (ICO).

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